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Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
about 1 month ago in Knowledge Base 0 Backlog
157 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 2 years ago in New integration requests 1 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
about 1 year ago in Core Product Experience 1 Backlog

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
about 1 month ago in Chatbots 0 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
about 1 year ago in P1 navigation - left pane / Tags 2 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
23 days ago in Core Product Experience 0 Backlog

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
6 months ago in Vacation responders 0 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
2 months ago in Workflows 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
3 months ago in Core Product Experience / Developer Platform 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 1 year ago in Core Product Experience 3 Backlog