ADD A NEW IDEA

All ideas

Showing 1595

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
about 1 year ago in Knowledge Base 0 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
almost 3 years ago in Matching 0 Backlog

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
4 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
over 2 years ago in Calendar View 1 Backlog

Improved analytics for Front Chat

No description provided
almost 2 years ago in Live Chat 0 Backlog

View Contacts on Mobile App

No description provided
10 months ago in Contacts / Mobile 1 Backlog

Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
10 months ago in Existing integrations / WhatsApp 1 Backlog

Ability to create rules with the API

No description provided
over 1 year ago in Core API 0 Backlog

Auto-capitalize first letter in a sentence

No description provided
almost 4 years ago in Composer 0 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
4 months ago in SLA / Time-based options 0 Backlog