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Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
9 months ago in Core Product Experience 0 Backlog
277 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
almost 3 years ago in Comments / @ mentions 12 Backlog

Create calendar events on mobile

Hi team! Filing an Idea on behalf of a prospect. They would like to request the ability to create calendar events from our mobile apps.
4 months ago in Create New Event / Mobile 0 Backlog

Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
3 months ago in Knowledge Base 3 Backlog

Mark all of the new emails as "NEW" - especially important for huge conversations

Hi all, managing lengthy email histories can be confusing, especially when new emails are added. While the "jump to last unread" feature is helpful, there's a concern about potentially overlooking emails. Therefore it would be great to have the fo...
9 days ago in P3 display 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
17 days ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
7 months ago in Core Product Experience 1 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
11 months ago in Teammate Groups 4 Backlog

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
8 months ago in Vacation responders 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
2 months ago in Knowledge Base 0 Backlog