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Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
12 months ago in Knowledge Base 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
5 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
about 1 year ago in Knowledge Base 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 1 year ago in Core Product Experience 1 Backlog

LinkedIn messages channel

No description provided
over 2 years ago in New integration requests 1 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
about 1 year ago in Existing integrations 1 Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
8 months ago in Core Product Experience 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
almost 2 years ago in Core Product Experience 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
8 months ago in Workflows 0 Backlog

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
over 1 year ago in Mobile 0 Backlog