Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
Manually triggered auto replies should be accounted for in metrics
As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
[KB access control] Internal knowledge base access for non-Front employees
Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
Option to have view number counter display all conversations (instead of just open conversations)
It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...