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Group individual Live Chat messages into one conversation in Sent Items

Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...

8 months ago in Live Chat 0 Backlog

1 VOTE

More Granular Permissions for Moving Messages

Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...

8 months ago in Increase granularity of admin permissions / Permissions / Workspaces 0 Backlog

1 VOTE

Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...

8 months ago in Live Chat 0 Backlog

1 VOTE

Sabre GDS Integration

Customer would like to integrate with Saber

8 months ago in Developer Platform / New integration requests 0 Backlog

1 VOTE

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...

8 months ago in Contacts 0 Backlog

1 VOTE

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...

8 months ago in Existing integrations / Intercom 1 Backlog

1 VOTE

[Import] Add Elevio import for Knowledge Base

No description provided

8 months ago in Knowledge Base 1 Backlog

1 VOTE

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.

8 months ago in Knowledge Base 0 Backlog

1 VOTE

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

8 months ago in Existing integrations 0 Backlog

1 VOTE

Textedly integration

No description provided

8 months ago in Developer Platform 0 Backlog

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