Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
Allow Slack channels to be named during channel setup
This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...
Frontline users can see rule logic with view-only access
This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
Disable 'Track sent emails' setting for all channels
Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
Ability to generate contact lists dynamically based on custom fields
Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...