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Admin Experience

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Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
2 months ago in Login and SSO settings 0 Backlog

When inviting a teammate, have the option to automatically put them as Unavailable

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"
5 months ago in Admin Experience / Teammate invitation 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

HDS Compliance

HDS (Hébergeur de Données de Santé) certification is a mandatory French certification for any organization that hosts or processes personal health data on digital media. This includes SaaS (Software as a Service) providers that handle such data. T...
2 months ago in Compliance & security 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
almost 2 years ago in Admin Experience / Workspaces 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
about 2 years ago in Custom fields / Signatures 1 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 2 years ago in Default channel management 0 Backlog

Show time off end date next to a teammate's name

No description provided
about 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 2 years ago in Admin Experience 4 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
about 1 year ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog