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Admin Experience

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Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
8 months ago in Object/resource management 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
almost 2 years ago in Conversation/inbox permissions 0 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
about 2 years ago in Bulk updates 1 Backlog

Bulk update tags

Enable tag properties to be bulk updated, such as: Which inboxes the tag is restricted to "Display in conversation lists" setting Please leave a comment with the tag properties you would like to update in bulk.
over 2 years ago in Bulk updates 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

3 months ago in Compliance & security 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
8 months ago in Permissions / Rule management 1 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an inbox that phishing emails should be sent to
over 2 years ago in Admin Experience / Channel management / Security 0 Backlog

View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
about 1 month ago in Login and SSO settings 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
about 1 month ago in Login and SSO settings 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
4 months ago in Resource access settings 0 Backlog