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Admin Experience

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New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
about 1 year ago in Default channel management 0 Backlog

Audit trail for template create/edit/deletion

Allow admins to view when templates have been created, edited or deleted, including which user made the change.
10 months ago in Admin audit trail 0 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
almost 3 years ago in Login and SSO settings 1 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
about 3 years ago in Admin audit trail 2 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
5 months ago in Admin Experience / Resource management permissions 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
3 months ago in Bulk updates 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
5 months ago in Admin Experience / Workspaces 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
3 months ago in Teammate Groups 0 Backlog

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
10 months ago in Teammate management 1 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
5 months ago in Admin Experience 0 Backlog