My votes: Admin Experience

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.

We have a team that prints out orders we recive from our customers and it would be very helpfull to add into fronts audit trail showing when something was actually printed to catch mistakes. This would be attachments or bodies of an email.

Have the option to customize the vertical switcher. Some ideas are: show/hide workspaces in the vertical switcher and customize order in which they appear on the sidebar

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

Include conversation events (tags applied, rules applied, etc.) on audit logs.

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

As a Front Admin, I want to be able manage my teammates' sidebar.