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Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
4 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Basic support for writing code in composer

No description provided
almost 2 years ago in Composer 1 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 1 year ago in Rule trigger 0 Backlog

PipeDrive CRM sync

Integrate PipeDrive with Front
about 2 years ago in Developer Platform 0 Backlog

Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
about 1 year ago in Contacts 0 Backlog

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.
4 months ago in AI / AI language / AI settings / AI summary 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
8 months ago in Composer 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
11 months ago in Knowledge Base 0 Backlog

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)
11 months ago in Contacts / Existing integrations 0 Backlog

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
8 months ago in Admin Experience 0 Backlog