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Tagline description for knowledge base article

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.

22 days ago in Knowledge Base 0 Backlog

3 VOTE

CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

22 days ago in Contacts / Existing integrations 0 Backlog

4 VOTE

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

23 days ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

14 VOTE

Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...

23 days ago in Knowledge Base 0 Backlog

2 VOTE

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.

23 days ago in Vacation responders 0 Backlog

1 VOTE

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...

26 days ago in Snooze 0 Backlog

1 VOTE

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...

26 days ago in Knowledge Base 0 Backlog

2 VOTE

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.

27 days ago in Message headers / metadata 0 Backlog

7 VOTE

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

27 days ago in Knowledge Base 2 Backlog

2 VOTE

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided

27 days ago in Filters 0 Backlog

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