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Display chat metadata like location, IP address, browser, device type etc.

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10 months ago in Front Chat / Live Chat 0 Launched

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
11 months ago in Knowledge Base 3 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
11 months ago in Existing integrations 0 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
11 months ago in AI / AI compose 0 Launched

Views - filter by untagged / no tag

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.
about 1 year ago in Core Product Experience 0 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
about 1 year ago in Chatbots 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
about 1 year ago in Filters 7 Launched
122 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
about 1 year ago in Chatbots 6 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
about 1 year ago in Chatbots 0 Launched

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
about 1 year ago in Chatbots 0 Launched