ADD A NEW IDEA

All ideas

Showing 1615 of 1615

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
10 months ago in Knowledge Base 0 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
over 1 year ago in Contacts 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 1 year ago in Security 0 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
10 months ago in Existing integrations 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
over 2 years ago in Rule management 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
over 1 year ago in Workflows 0 Backlog

Textedly integration

No description provided
10 months ago in Developer Platform 0 Backlog

MailChimp integration

No description provided
10 months ago in Developer Platform 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 3 years ago in "Create new conversation" actions 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
over 3 years ago in Mobile 0 Backlog