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Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
7 months ago in Live Chat 2 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
about 1 year ago in Live Chat 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
almost 2 years ago in Live Chat 1 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
about 1 month ago in Chatbots 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
3 months ago in Front Chat / Live Chat 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
3 months ago in Live Chat 0 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
6 months ago in Chatbots 0 Backlog

Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
6 months ago in Chatbots 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
6 months ago in Chatbots 0 Backlog

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
7 months ago in Live Chat 0 Backlog