ADD A NEW IDEA

Live Chat

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Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
4 months ago in Live Chat 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
10 months ago in Chatbots 0 Backlog

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
12 months ago in Live Chat 1 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
almost 2 years ago in Live Chat 0 Backlog

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one, but sometimes there's a need for a chat sooner than 6 hours after the end of the first one.
5 months ago in Live Chat 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
8 months ago in Live Chat 1 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
10 months ago in Chatbots 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 1 year ago in Live Chat 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 2 years ago in Live Chat 1 Backlog

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
about 1 month ago in Chatbots 0 Backlog