[context] AI features to leverage Front Conversation History
Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
[language] AI Answer and Suggested Replies to support more languages (content and answer)
AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
[context] Connect an External Knowledge Source to Front to suggest replies by email
Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)
Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
[extensibility] Front AI to connect to 3rd party tools to sync information
Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.