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AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
about 1 year ago in AI / AI summary 0 Planned

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
about 1 year ago in AI / AI knowledge / Chatbots 1 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
10 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 1 year ago in AI / AI settings 0 Backlog

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
3 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

"Summarize with AI" feature available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
about 1 year ago in AI / AI summary 0 Backlog

Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Our Support team uses 180+ tags to categorize every Support inquiry possible, so only be...
5 months ago in AI / AI tagging 0 Backlog

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
over 1 year ago in AI / AI tagging / Tags 0 Planned

AI suggested replies (Auto-draft) for chat

Same as auto-draft with AI for emails, but for chat
about 1 month ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
3 months ago in AI / AI answer for chat / Knowledge Base 0 Backlog