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Status Launched
Categories AI AI tagging
Created by Guest
Created on Feb 28, 2024

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection.

Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so only being able to choose 10 of those tags in AI tagging rules (i.e. automate actions via rules) puts a ceiling on ROI using Front for deflection and blocks teams to under utilize Front’s core features (i.e. tags, rules).

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Increase AI tags option

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We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.
5 months ago in AI 0 Launched