We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection.
Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so only being able to choose 10 of those tags in AI tagging rules (i.e. automate actions via rules) puts a ceiling on ROI using Front for deflection and blocks teams to under utilize Front’s core features (i.e. tags, rules).