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Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
3 days ago in Dev Relations / Front Chat 0 Backlog

AI composer functionality for drafting KB articles

No description provided
4 days ago in AI / Knowledge Base 0 Backlog

Easily view Knowledge Base drafts

It would be helpful to be able to see any KB drafts in one place, maybe a folder or a filter in the KB admin section.
4 days ago in Knowledge Base 0 Backlog

Ability to feature new articles on KB homepage

It would be great to be able to feature new articles on the KB while also having them nested within the correct section/category. We want to be able to highlight new features to customers and have them in the right spot for people to find.
4 days ago in Knowledge Base 0 Backlog

Integration with Bigcommerce

Hi there, I was advised to reach out here to request that Front be integrated with Bigcommerce. Bigcommerce is like shopify in many regards and we would appreciate the chance to use Front with it.
5 days ago in New integration requests 0 Backlog

Read Receipts and Unsending for Instagram

It would great to have the ability to see if a user has seen our outbound messages through our Instagram inbox connection! In addition, the ability to unsend a message in Front (the same way you can unsend a message in Instagram) as opposed to sim...
5 days ago in Existing integrations 0 Backlog

Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
9 days ago in Knowledge Base 0 Backlog

Automatically Set Teammates Sidebar to expose Inboxes with Access

No description provided
9 days ago in Admin Experience 1

Merge Dialpad SMS conversations into Dialpad voice conversations with same contact

The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
9 days ago in Core Product Experience / Existing integrations 0 Backlog

Add a "login to Front" page for internal KB links

This is for Knowledge Base when an admin is trying to share a link internally and a user is not logged in. Today, they see an error message and then need to navigate to Front to log in and then go find the link again. If a user is not logged in on...
9 days ago in Knowledge Base 0 Backlog