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[accuracy] More control over the message samples used for training (e.g after tag deletion)

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
1 day ago in AI tagging 0 Backlog

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?
4 days ago in Front Chat 0

Support BIMI (Brand Indicators for Message Identification)

5 days ago in Compliance & security 0 Backlog

Manage Shifts with Teammate Groups

No description provided
7 days ago in Admin Experience 0 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
8 days ago in Schedule - manage your calendar 1

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
11 days ago in Admin Experience 0 Backlog

Timeline of an employee's status

As a support leader, I want to be able to see the timeline of an employee's status. When were they first active? How often and for how long were they marked Busy or OOO? This will serve as an extra data point when trying to understand discrepancie...
13 days ago in Insights 0

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
13 days ago in Insights 0

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
13 days ago in Live Chat 0

Chat - Notification when customer abandons chat

The customer's chat team would like to be notified in some way when the visitor abandons the chat conversation.
13 days ago in Live Chat 0