Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 46
181 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
about 1 year ago in Composer 9 Launched

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
5 months ago in Knowledge Base 3 Launched
327 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
almost 3 years ago in Mobile 16 Launched

"Move message to a new conversation" rule action

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
10 months ago in Workflows 2 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
over 1 year ago in Knowledge Base 3 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
8 months ago in Chatbots 2 Launched

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
8 months ago in Chatbots 0 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
12 months ago in Live Chat 1 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
about 1 month ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
about 1 year ago in Front Chat 3 Launched