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Support custom fields for Zoho

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.

Macros to provide a search function in a 3rd party system to select input

When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...
11 days ago in Macros 0

React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
11 days ago in CSAT 1 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
11 days ago in CSAT metrics and reporting 0 Backlog

Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
11 days ago in Analytics - Widgets - timeline 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
11 days ago in Metrics 0 Backlog

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
11 days ago in Metrics 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
11 days ago in Insights - Systems 0 Backlog

Analytics metrics for deleted teammates

As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
11 days ago in Analytics - filters - Teammate 0 Backlog

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
11 days ago in Facebook / Other channels 0 Backlog