ADD A NEW IDEA

All ideas

Showing 106

Support OAuth2 Client Credentials grant type for App Connectors

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...
6 months ago in Developer Platform / Dynamic objects / Links / Partner Integrations 0 Launched

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
7 months ago in Chatbots / Live Chat 1 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
8 months ago in Macros 0 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
8 months ago in Dynamic objects 0 Launched

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
8 months ago in AI / AI compose / AI language 1 Launched

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
9 months ago in Search 1 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
9 months ago in AI / AI suggested replies (auto draft) 0 Launched

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
9 months ago in Insights 0 Launched

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
11 months ago in Developer Platform / Partner Integrations 1 Launched

In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
about 1 year ago in AI 0 Launched