RELATED IDEAS
Multi-language support / localization for Knowledge Base
It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English.
Instead of creating many Help Centers, we could basically click on the article/section and add a translation for it.
A similar feature would be great for the chatbot as well. Instead of having to branch off into different languages at the beginning of the chatbot conversation, I think a feature like this (for example) would be great:
a chatbot flow in english is created
there should be an option to have another version of this exact conversation in another language
instead of having to recreate every single step manually (which is difficult as every change made to the conversation flow needs to be redone for every language), all we would need to do is update the information (the questions, multiple choice answers, keywords, etc.) to the second language.
I agree. The URL link should be synchronized with each language. Some knowledgebase tool doesn't synchronize the URL. It's very terrible to manage and update docs.
This would be great. Our team as well as our customers are diverse in their preferred language.