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Live Chat

Showing 27 of 254

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
23 days ago in Live Chat 0 Planned

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
3 months ago in Front Chat 1 Planned

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
8 days ago in Live Chat 0 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
26 days ago in Live Chat 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 2 months ago in Live Chat 0 Backlog

Improved analytics for Front Chat

No description provided
3 months ago in Live Chat 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
11 days ago in Live Chat 0 Backlog

Clarify inbound messages, outbound messages and comments in Chat conversations

The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...
12 days ago in Live Chat 0 Backlog

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
3 months ago in Live Chat 0 Planned

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
about 2 months ago in Front Chat 0 Backlog