ADD A NEW IDEA

FILTER BY CATEGORY

Live Chat

Showing 71 of 1028

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
3 months ago in Chatbots 5 Planned

Display chat metadata like location, IP address, browser, device type etc.

No description provided
13 days ago in Front Chat / Live Chat 0 Backlog

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
3 months ago in Chatbots 0 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
3 months ago in Chatbots 0 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
3 months ago in Chatbots 0 Backlog

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
7 months ago in Live Chat 1 Planned

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
3 months ago in Chatbots 0 Planned

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
3 months ago in Chatbots 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
about 1 month ago in Chatbots 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
24 days ago in Live Chat 0 Backlog