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Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
10 months ago in AI / Knowledge Base 0 Backlog

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
2 months ago in AI / Attachments / Compose - write efficiently with quality 0 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
about 1 year ago in AI / Chatbots 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
10 months ago in AI / Knowledge Base 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
4 months ago in AI / Chatbots 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 1 year ago in AI 0 Backlog

AI tagging improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)
4 months ago in AI 0 Backlog

Generate summary with AI in discussions tab

Be able to use OpenAI feature with discussions.
about 1 year ago in AI 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
3 months ago in AI / Core Product Experience 0 Backlog

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
3 months ago in AI 0 Backlog