ADD A NEW IDEA

Admin Experience

Showing 6

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 2 years ago in Teammate Groups 3 Launched

New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
11 months ago in Custom fields 3 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
almost 4 years ago in Workspaces 3 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
about 1 year ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
almost 3 years ago in Data retention 0 Launched

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
12 months ago in Teammate Groups 0 Launched