ADD A NEW IDEA

Admin Experience

Showing 125

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
3 days ago in Admin Experience 0 Backlog

Show time off end date next to a teammate's name

No description provided
25 days ago in Admin Experience / Teammate management 0 Backlog
123 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 1 year ago in Teammate Groups 5 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
12 months ago in Admin Experience / Custom fields / Workflows 0 Backlog

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
about 1 month ago in Admin Experience 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
18 days ago in Admin Experience 0 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
7 months ago in Teammate invitation 0 Backlog

Data storage location: Australia

No description provided
10 days ago in Compliance & security 0 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
over 1 year ago in Admin Experience / Signature management 0 Planned

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
about 2 years ago in Teammate Groups 3 Backlog