My ideas: Insights
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4
VOTE
Add analytics metrics in the conversation API
Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
0
Backlog
7
VOTE
CSAT API - New API endpoint(s) for CSAT Scores
Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
0
Backlog
5
VOTE
3
VOTE
Email Deliverability Analytics and Monitoring
Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
0
Backlog
2
VOTE
Provide analytics visibility into how long a ticket is in open statuses
I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
0
Backlog
14
VOTE
5
VOTE
11
VOTE
1
VOTE
4
VOTE