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107 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
8 months ago in Chatbots 6 Planned

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
about 1 month ago in Live Chat 0 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
8 months ago in Chatbots 0 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
8 months ago in Chatbots 0 Planned

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
4 months ago in Live Chat 0 Planned

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
8 months ago in Chatbots 0 Backlog

Ability for the chat widget to appear automatically on a website, rather than require a mandatory user click.

No description provided
27 days ago in Live Chat 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
6 months ago in Chatbots 0 Planned

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
3 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
8 months ago in Chatbots 0 Backlog