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Create Salesforce "Event" Records Directly from Front

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...
3 days ago in Existing integrations 0 Backlog

Creat Draft Reply: Allow Attachments (Zapier)

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...
3 days ago in Existing integrations 0 Backlog
228 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog

Multi-value Custom Fields for External ID Arrays

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...
23 days ago in Custom fields 0 Backlog

Custom metrics or formula fields in analytics

No description provided
3 months ago in Customization / New metrics 0 Backlog
4 MERGED

Default channel when replying

Merged
Currently, if a user is subscribed to a ticket in an inbox they don't have direct access to (e.g., in their "Shared with me" section), and they go to reply, the default "From" address is not the channel associated with that specific inbox. Instead...
2 months ago in Admin Experience / Core Product Experience 0 Backlog

Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
2 months ago in Core Product Experience / Front Chat 0 Backlog
7 MERGED

Filter Views by custom ticket status

Merged
I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticke...
4 months ago in Core Product Experience 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in New metrics 0 Backlog

Support Account and Contact changes in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
3 months ago in Admin Experience 1 Backlog