Search results
Sort by:
Trending
Filter by:
Status
Showing 66 of 66
6
VOTE
[package] Automatic CSAT from conversation analysis
Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
0
Backlog
11
VOTE
Auto Cancel a Scheduled "Send Later" Email if responded to
Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
1
Backlog
9
VOTE
Linked conversation - New linked request (between 2 inboxes)
Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
1
Backlog
10
VOTE
12
VOTE
Enable Conversation Splitting for Custom Channels
My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
0
Backlog
8
VOTE
Ability to Hide Team Members from Other Teams
Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
1
Backlog
1
VOTE
5
VOTE
5
VOTE
6
MERGED
Contact can be added to more than 1 account
It would be amazing if a contact can be added to more than 1 account. We have Property managers who need to be on multiple property accounts but we can only currently have them on 1. This would be helpful so we dont have to double search the conta...
1
Backlog