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2
VOTE
1
VOTE
Update metric calculation for "new" and "closed workload"
Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...
0
Backlog
3
VOTE
Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first
We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...
0
Backlog
3
VOTE
6
VOTE
2
VOTE
Application Webhooks: Configure which inboxes to receive notifications from
As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
0
Backlog
4
VOTE
2
VOTE
Allow personalized settings for auto-created contacts for individual inboxes
The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...
1
Backlog
2
VOTE
1
VOTE
Add check box drop down list in new discussion
☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...
0
Backlog