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Search results: Admin Experience

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4 MERGED

Default channel when replying

Merged
Currently, if a user is subscribed to a ticket in an inbox they don't have direct access to (e.g., in their "Shared with me" section), and they go to reply, the default "From" address is not the channel associated with that specific inbox. Instead...
about 1 month ago in Admin Experience / Core Product Experience 0 Backlog

Support Account and Contact changes in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
2 months ago in Admin Experience 1 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics Filters & Dates / Custom fields / Insights 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
almost 2 years ago in Contacts / Custom fields / Developer Platform 0 Backlog

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
3 months ago in Admin Experience / Advanced rule conditions and actions / Compliance & security / Security / Workflows 0 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
almost 2 years ago in Admin Experience / Message templates 0 Backlog

New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
over 1 year ago in Custom fields 3 Launched

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
about 2 years ago in Custom fields / Signatures 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog

Account custom fields tagging

Ability to create custom fields for different accounts. Example, tagging a specific custom fields that only applies to only 1 account and cannot be associated to any other account.
3 months ago in Custom fields 0 Backlog