All ideas

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

For example, don't show personal (private) tags when working in a shared inbox

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.

Blocked/deleted teammates don't appear in filters. It makes it difficult to rebuild metrics in the past for those teammates. when creating a report w/ specific teammates, customer would like to be able to choose teammates who are no longer w...

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...

This is truly useful for very large companies.

Bring more customizability by allowing a simple table-time view

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.