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Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...

over 1 year ago in Existing integrations 0 Backlog

1 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

6 months ago in AI 0 Backlog

2 VOTE

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...

12 months ago in Knowledge Base 0 Backlog

4 VOTE

Ability to log emails to Hubspot deals, not just contacts

Essentially make it work the exact same as the Gmail HubSpot plugin.

almost 2 years ago in Existing integrations 1 Backlog

4 VOTE

Add "seen" event in webhook API support

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.

almost 2 years ago in Core API 0 Backlog

2 VOTE

Color code calendar events at acceptance

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...

12 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

2 VOTE

Integrate Booking.com direct messages into Front

No description provided

12 months ago in New integration requests 0 Backlog

8 VOTE

Internal comments for calendar events / meeting notes

No description provided

almost 4 years ago in Cal Collaboration 0 Backlog

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

6 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

6 months ago in Admin Experience 0 Backlog

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