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Slab integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
12 months ago in Chatbots 0 Backlog

Back to previous conversation

Like in a web browser if we could go back to the previous page (conversation in this case) it would be pretty usefull for merging and "linking" conversation together.
over 1 year ago in P1 navigation - left pane 1 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
almost 2 years ago in Insights 1 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
12 months ago in New integration requests 0 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
over 2 years ago in Managing/Updating Events 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 3 years ago in Object/resource management 2 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
almost 3 years ago in Two-way sync 0 Backlog

Data storage location: Australia

No description provided
6 months ago in Compliance & security 0 Backlog