ADD A NEW IDEA
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Activation1
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Admin Experience138
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AI156
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Backoffice2
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Client Platform96
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Contacts80
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Core Product Experience635
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Developer Platform347
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Insights66
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Analytics areas0
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Analytics Exporting Data5
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Analytics Functionality12
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CSAT19
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base76
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Live Chat101
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Search28
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Systems69
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Workflows113
All ideas
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Showing 1566
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Set default attachment size for custom SMTP channel
Outbound mail we send via Front is routed via our custom SMTP server. We have a high attachment size limit (higher than Front's default ~25MB limit). I would like the option to set a default attachment size limit for new channels created in my tea...
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ChatGPT for Search: answering a question instead of accessing a conversation
Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact...
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Clearly list which tags have been added in a rule.
When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
3
VOTE
Live Chat, partner/custom channels: Ability to reply to message
It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...