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CSAT: NPS

Support NPS as a grading scale.

almost 4 years ago in CSAT - Customisation - survey - scale 0 Backlog

Connect multiple companies in Front

As the manager of a group of multiple companies, I would like the ability to connect all my companies in Front. Currently, Front only supports a single company per account, and while the Workspace feature is interesting, it does not fully address ...

over 1 year ago in Workspaces 2 Backlog

8 VOTE

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...

over 3 years ago in Restrictions 2 Backlog

2 VOTE

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.

10 months ago in Increase granularity of admin permissions 0 Backlog

3 VOTE

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.

over 1 year ago in Knowledge Base 0 Backlog

3 VOTE

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

over 1 year ago in Contacts / Existing integrations 0 Backlog

1 VOTE

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email

5 months ago in AI / AI summary 0 Backlog

2 VOTE

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...

10 months ago in Comments / @ mentions 0 Backlog

9 VOTE

Simplify searching through different inboxes

Description: Sometime I forget or I don't see that my search location is either on "All inbox" or "Inbox". This results in not finding the result I seek or having to many results

almost 4 years ago in Search location 0 Backlog

1 VOTE

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

5 months ago in AI / AI summary 0 Planned

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