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Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
about 2 years ago in Core Product Experience 1 Backlog

Create a 'split screen' view where a discussion shows up next to an email thread

Would enable conversation in a much easier way, without internal communications being buried in the email thread as they currently are (when it is very easy to miss internal updates or requests if they are buried by emails).
about 2 years ago in Core Product Experience 0 Backlog

Display spam folder counter

Allow for a user to see a count on Spam mail.
about 2 years ago in Core Product Experience 1 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
about 2 years ago in Live Chat 0 Already available

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
10 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.
about 2 years ago in Core Product Experience 0 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
about 2 years ago in Admin Experience 0 Backlog

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...
5 months ago in Composer 0 Backlog

Allow "contextual" comments on Drafts

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...
about 2 years ago in Composer 1 Backlog

Aggregate metrics by median/percentiles, not only averages

No description provided
almost 3 years ago in Analytics - Times - max min median 0 Backlog