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Multiple Time Durations for Scheduling Links

It would be awesome if scheduling links contained multiple time durations. For example if someone wanted to book time with me, they could choose the option between 15 minutes or 30 minutes based on one scheduling link.
about 1 year ago in Scheduling Links 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
5 months ago in AI / AI similar conversations 0 Backlog

Default to last signature in email thread

Dear Product Team, I am writing to you today to suggest a new feature for our product: the ability to keep the last used signature as the default signature in an email thread. I believe this feature would be a valuable addition to our product for ...
over 1 year ago in Core Product Experience / Signatures 0 Backlog

Rule Insight History Link

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...
over 1 year ago in Workflows 1 Backlog

Use existing message templates in chatbot flow

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.
over 1 year ago in Chatbots 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
over 1 year ago in Data retention 0 Backlog

Internal Email Quick Response/Suggested Response

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
over 1 year ago in Workflows 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
almost 4 years ago in CSAT - Customisation - survey - scale 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
5 months ago in AI / AI tagging 0 Backlog