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Showing 1727

15 VOTE

[scale] AI tagging for individual inboxes

No description provided

8 months ago in AI / AI tagging 0 Backlog

39 VOTE

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV

almost 2 years ago in Core Product Experience / Tags 1 Backlog

4 VOTE

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

2 months ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog

22 VOTE

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

about 1 year ago in Time-based options 3 Backlog

43 VOTE

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.

about 2 years ago in Comments / @ mentions 0 Backlog

42 VOTE

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI

about 2 years ago in Core Product Experience 3 Backlog

74 VOTE

Create & view events from ICS files

No description provided

over 3 years ago in Create New Event 10 Backlog

13 VOTE

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

8 months ago in AI / AI insights / AI summary 0 Backlog

15 VOTE

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...

9 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 4 Backlog

17 VOTE

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

10 months ago in Core API 0 Backlog

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