Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1368 of 1368

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
about 3 years ago in Auto-reply 0 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
5 months ago in Knowledge Base 0 Backlog

Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
5 months ago in Knowledge Base 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
8 months ago in AI 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
almost 2 years ago in Default channel management 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
over 2 years ago in Comments / @ mentions 3 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
5 months ago in New integration requests 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
10 months ago in Analytics - Widgets - Heatmap 0 Backlog

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
10 months ago in Internal discussions 0 Backlog

Create invite based on conversation recipients/participants

No description provided
over 2 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog