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Create a 'split screen' view where a discussion shows up next to an email thread

Would enable conversation in a much easier way, without internal communications being buried in the email thread as they currently are (when it is very easy to miss internal updates or requests if they are buried by emails).
almost 2 years ago in Core Product Experience 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
about 1 year ago in Schedule - manage your calendar 0 Backlog

Display spam folder counter

Allow for a user to see a count on Spam mail.
almost 2 years ago in Core Product Experience 1 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
almost 2 years ago in Live Chat 0 Already available

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
over 1 year ago in Assigning / Core Product Experience 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
about 1 year ago in CSAT / Workflows 0 Backlog

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.
almost 2 years ago in Core Product Experience 0 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
almost 2 years ago in Admin Experience 0 Backlog

Instagram channel — add link to DM / post / story in message

No description provided
over 2 years ago in Existing integrations 1 Backlog

Forward conversation using a message template in rules

The "Forward conversation" action cannot use message template. It would be very helpful to support it.
almost 4 years ago in "Create new conversation" actions 0 Backlog