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Status Backlog
Categories CSAT Workflows
Created by Guest
Created on Dec 7, 2023
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-5106 More granular conditions to the CSAT rule.

Automatically remove CSAT Survey rule tags after a user defined amount of time Merged

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically create new threads such as SMS. This feature would allow the user to define, during rule creation, a set amount of time the CSAT tags would stay on the conversation.

So, for instance, if a user defines in the rule "allow CSAT surveys to be resent after 5 days" Front would automatically remove the tags Survey Scheduled, Survey Sent so their CSAT rules could trigger again on the same convo.