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Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...

about 1 year ago in Snooze 0 Backlog

5 VOTE

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...

almost 2 years ago in Rule trigger 0 Backlog

5 VOTE

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...

almost 2 years ago in Rule actions 0 Backlog

9 VOTE

Setting to always show CC line when composing a message

No description provided

over 3 years ago in Message headers / metadata 0 Backlog

5 VOTE

Gitbook integration

https://www.gitbook.com/

almost 2 years ago in New integration requests 1 Backlog

10 VOTE

WooCommerce integration

No description provided

almost 4 years ago in New integration requests 0 Backlog

10 VOTE

API method to permanently delete conversations

No description provided

almost 4 years ago in Resources 0 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

9 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

5 VOTE

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

almost 2 years ago in Core API 1 Backlog

5 VOTE

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

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