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Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes

about 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

2 VOTE

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...

9 months ago in Existing integrations 0 Backlog

8 VOTE

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.

almost 3 years ago in Advanced rule conditions and actions 0 Backlog

4 VOTE

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

over 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

4 VOTE

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.

over 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

5 VOTE

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.

almost 2 years ago in Signatures 0 Backlog

3 VOTE

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.

about 1 year ago in Knowledge Base 1 Backlog

4 VOTE

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 0 Backlog

6 VOTE

Basic support for writing code in composer

No description provided

about 2 years ago in Composer 1 Backlog

5 VOTE

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether

almost 2 years ago in Tags 0 Backlog

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