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Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
over 1 year ago in AI / AI tagging 0 Backlog

Adding more time conditions to CSAT surveys

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
almost 2 years ago in Rule conditions / Workflows 1 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
over 1 year ago in Email channels 2 Backlog

Scheduling Meeting Polls

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...
over 2 years ago in Calendar - other 2 Backlog

Lock down Make inbox visible to analytics button

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
4 months ago in Admin Experience / Insights 0 Backlog

Improved Emoji Accessibility

It would be beneficial if Front could do a better job of keeping the most recently used emojis listed at the beginning of the emoji selection box. This would save users time and effort, as they wouldn't have to scroll through a long list of emojis...
over 1 year ago in Compose - write efficiently with quality 1 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
over 2 years ago in Search sorting 0 Backlog

Zoom Meetings Don't Get Removed from Zoom Client if removed/canceled from Front

I've got Zoom connected as my preferred video conferencing solution so anytime I create a meeting in the Front calendar, it makes a Zoom meeting. If I remove those details in Front, or even cancel the meeting, that doesn't pass back to Zoom, so in...
about 2 years ago in Calendar - other 1 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
about 4 years ago in Snooze 2 Backlog