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Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

4 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

5 VOTE

Associate tags to a specific inbox via API

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...

almost 2 years ago in Core API 0 Backlog

10 VOTE

Merge conversations rule action

No description provided

over 3 years ago in Rule actions 0 Backlog

3 VOTE

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"

about 1 year ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

5 VOTE

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.

almost 2 years ago in Live Chat 0 Backlog

1 VOTE

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.

4 months ago in Workflows 0 Backlog

4 VOTE

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...

over 1 year ago in Teammate availability / Workforce management 0 Backlog

2 VOTE

More text options for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

9 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

about 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

10 VOTE

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.

over 3 years ago in Auto-reply 0 Backlog

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