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Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
7 months ago in AI / Knowledge Base 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
10 months ago in AI 0 Planned

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
10 months ago in Chatbots 0 Planned

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 1 year ago in Comments / @ mentions 0 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 2 years ago in Live Chat 0 Already available

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
10 months ago in Core Product Experience / Tags 1 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 1 year ago in Message templates 1 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
almost 3 years ago in Login and SSO settings 1 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
7 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
almost 2 years ago in Default channel management 2 Backlog